Return & Refund Policy

Last Updated: 14/07/2026

Thank you for shopping with [Your Store Name]. We want to ensure that your shopping experience with us is seamless and satisfactory. Please take a moment to read our Return & Refund Policy carefully before placing any order with us.

1. Return Eligibility

You can initiate a return in the following cases:

You received the incorrect product(s).

For a return request to be considered, the product must be unused, unwashed, and in the same condition as you received it, with all original tags, packaging, and accessories intact.

2. Return Request

All return requests must be submitted within 7 days of the date of order delivery. To process a return request, please contact our customer support team, providing your order number and clear, high-quality photographs of the product.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products.

4. Refund Policy

Once we receive your returned product and confirm its eligibility according to our policies, we will notify you via email regarding the approval or rejection of your refund request. If your refund is approved, it will be processed back to your original method of payment within 5-7 business days.

For orders placed using Cash on Delivery (COD), refunds will be issued through bank transfer or UPI after you have provided the necessary payment details. We may also offer store credit as an alternative refund option for COD orders, subject to your consent.

5. Exchange Policy

Exchanges for products are only offered for damaged, defective, or incorrect items, provided that such items are in stock. Please contact us to check availability and initiate an exchange process.

6. Return Shipping

In instances where the return is due to our error (i.e., you received a wrong, damaged, or defective product), we will cover the cost of return shipping. However, for any other eligible return requests, the customer will be responsible for the return shipping charges.

7. Cancellation

You may cancel your order if it has not yet been dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled. To cancel an order, please reach out to us as soon as possible.

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at:

Store Name: [Your Store Name]

Email: support@yourdomain.com

Phone: +91 9999999999

Business Address: [Your Complete Business Address]